Who’s Responsible?
Who is responsible for customer satisfaction? The short answer is every employee in the organization. But the truth is this:
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Customer Retention, GET and KEEP Customers, Go For WOW!, Uncategorized
Are You Adding Any Value At All?
Adding Value: The Best Competitive Advantage You Have Control Over. In today’s marketplace, price alone is no longer enough to
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Customer Retention, GET and KEEP Customers, Go For WOW!
Perception is a Dangerous Thing
What kind of message are you sending to your customers? How are you perceived? How do you present yourself, and
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Customer Retention, GET and KEEP Customers
Protect Your Most Valuable Resource
Time Management in Sales: Why Pre-Qualifying Prospects Protects Your Most Valuable Resource In sales, time is your most valuable resource.
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GET and KEEP Customers, Time Management
Why Should You Have To Wait?
This may be the most controversial blog I’ve written, but it reflects a philosophy I would apply to any business
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Customer Retention, GET and KEEP Customers
What Your Clients Wish You Knew About Customer Service
Every customer has needs and expectations, and fundamentally, those needs and expectations are the same. The industry doesn’t matter; the
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Customer Retention, GET and KEEP Customers, Prospecting
Your Customers Will Leave
One thing is certain: you will lose business. Regardless of your industry or the products and services you offer, customer
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Customer Retention, GET and KEEP Customers, Go For WOW!
How Much Are Your French Fries?
How Much Are Your French Fries? Here’s a scenario for you:“How much are your French fries?”“Too much—get out.” Yes, it
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Prospecting, Uncategorized
Three (temporary) Reasons NOT to Grow Your Business
Every business aspires to grow—and to grow profitably. However, many organizations attempt expansion before they are adequately prepared, often leading
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Uncategorized
Where Has All The Customer Service Gone?
Where Has All the Customer Service Gone? Over the past few years, one of the most noticeable declines across industries
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Uncategorized