Adding Value: The Best Competitive Advantage You Have Control Over. In today’s marketplace, price alone is no longer enough to
Are You Adding Any Value At All? Read More »
Customer Retention, GET and KEEP Customers, Go For WOW!
What kind of message are you sending to your customers? How are you perceived? How do you present yourself, and
Perception is a Dangerous Thing Read More »
Customer Retention, GET and KEEP Customers
Time Management in Sales: Why Pre-Qualifying Prospects Protects Your Most Valuable Resource In sales, time is your most valuable resource.
Protect Your Most Valuable Resource Read More »
GET and KEEP Customers, Time Management
This may be the most controversial blog I’ve written, but it reflects a philosophy I would apply to any business
Why Should You Have To Wait? Read More »
Customer Retention, GET and KEEP Customers
Every customer has needs and expectations, and fundamentally, those needs and expectations are the same. The industry doesn’t matter; the
What Your Clients Wish You Knew About Customer Service Read More »
Customer Retention, GET and KEEP Customers, Prospecting
One thing is certain: you will lose business. Regardless of your industry or the products and services you offer, customer
Your Customers Will Leave Read More »
Customer Retention, GET and KEEP Customers, Go For WOW!
How Much Are Your French Fries? Here’s a scenario for you:“How much are your French fries?”“Too much—get out.” Yes, it
How Much Are Your French Fries? Read More »
Prospecting, Uncategorized
Every business aspires to grow—and to grow profitably. However, many organizations attempt expansion before they are adequately prepared, often leading
Three (temporary) Reasons NOT to Grow Your Business Read More »
Uncategorized
Where Has All the Customer Service Gone? Over the past few years, one of the most noticeable declines across industries
Where Has All The Customer Service Gone? Read More »
Uncategorized
It’s not about you. It’s NEVER about you! Sales is about earning credibility, confidence, and trust. To do this, your
It’s Not About You….It’s NEVER About You Read More »
GET and KEEP Customers, Prospecting
