How to Lose a Sale in 30 Seconds
Confidence is a belief in your own abilities, judgment, and worth, without needing to feel superior to others. Arrogance is […]
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Earn Trust, GET and KEEP Customers
So, Who Thought This Was a Good Idea?
In a previous blog, What Is the Perception? What is the Outcome? I discussed how business decisions shape customer perception.
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Customer Retention, GET and KEEP Customers
Pitch Less, Ask More
It’s perfectly fine to have a “sales pitch.” Wait, doesn’t the title say the opposite? Not exactly. Having a clear,
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GET and KEEP Customers, Prospecting
Stuff Happens
Stuff Happens — And That’s Your Opportunity to KEEP the Customer If you think your customer relationship is going to
Don’t Let Your Value Become Invisible
Getting customers is the most important task of a salesperson and, no doubt, the most challenging. It takes time, patience,
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Customer Retention, GET and KEEP Customers
Acknowledge, Recognize, Reward and Retain
Do we all agree (and we may not) that employees should be compensated based on their performance and contribution to
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Customer Retention, GET and KEEP Customers
What is the Perception? What is the Outcome?
Are you profit-driven or customer-service-driven? The truth is, you can be both by fully committing to just one of them.
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GET and KEEP Customers, Go For WOW!
A Tip About Tips
Well, here’s another contentious issue… tips. If you believe your service is so exceptional that you’re entitled to add a
One Happy Customer Leads to Another…and Another
Want to attract new customers? Begin by gathering strong testimonials and utilizing them effectively in your prospecting and sales efforts.
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GET and KEEP Customers, Prospecting
Who’s Responsible?
Who is responsible for customer satisfaction? The short answer is every employee in the organization. But the truth is this:
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Customer Retention, GET and KEEP Customers, Go For WOW!, Uncategorized