In a previous blog, What Is the Perception? What is the Outcome? I discussed how business decisions shape customer perception. […]
So, Who Thought This Was a Good Idea? Read More »
Customer Retention, GET and KEEP Customers
Stuff Happens — And That’s Your Opportunity to KEEP the Customer If you think your customer relationship is going to
Getting customers is the most important task of a salesperson and, no doubt, the most challenging. It takes time, patience,
Don’t Let Your Value Become Invisible Read More »
Customer Retention, GET and KEEP Customers
Do we all agree (and we may not) that employees should be compensated based on their performance and contribution to
Acknowledge, Recognize, Reward and Retain Read More »
Customer Retention, GET and KEEP Customers
Well, here’s another contentious issue… tips. If you believe your service is so exceptional that you’re entitled to add a
Who is responsible for customer satisfaction? The short answer is every employee in the organization. But the truth is this:
Who’s Responsible? Read More »
Customer Retention, GET and KEEP Customers, Go For WOW!, Uncategorized
Adding Value: The Best Competitive Advantage You Have Control Over. In today’s marketplace, price alone is no longer enough to
Are You Adding Any Value At All? Read More »
Customer Retention, GET and KEEP Customers, Go For WOW!
What kind of message are you sending to your customers? How are you perceived? How do you present yourself, and
Perception is a Dangerous Thing Read More »
Customer Retention, GET and KEEP Customers
This may be the most controversial blog I’ve written, but it reflects a philosophy I would apply to any business
Why Should You Have To Wait? Read More »
Customer Retention, GET and KEEP Customers
Every customer has needs and expectations, and fundamentally, those needs and expectations are the same. The industry doesn’t matter; the
What Your Clients Wish You Knew About Customer Service Read More »
Customer Retention, GET and KEEP Customers, Prospecting
