Who’s Responsible?
Who is responsible for customer satisfaction? The short answer is every employee in the organization. But the truth is this: […]
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Customer Retention, GET and KEEP Customers, Go For WOW!, Uncategorized
Uncategorized
How Much Are Your French Fries?
How Much Are Your French Fries? Here’s a scenario for you:“How much are your French fries?”“Too much—get out.” Yes, it
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Prospecting, Uncategorized
Three (temporary) Reasons NOT to Grow Your Business
Every business aspires to grow—and to grow profitably. However, many organizations attempt expansion before they are adequately prepared, often leading
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Uncategorized
Where Has All The Customer Service Gone?
Where Has All the Customer Service Gone? Over the past few years, one of the most noticeable declines across industries
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Uncategorized