Who is responsible for customer satisfaction? The short answer is every employee in the organization. But the truth is this: it always starts at the top. I recently spoke with an employee at a local grocery store. As a strong advocate of communication and training, I asked her who was responsible for training new staff. […]
Who’s Responsible? Read More »
Customer Retention, GET and KEEP Customers, Go For WOW!, Uncategorized
How Much Are Your French Fries? Here’s a scenario for you:“How much are your French fries?”“Too much—get out.” Yes, it happens. And it happened to me. This was one of my very first prospecting calls as a rookie salesperson in my brand-new territory. I walked in through the back door of a local restaurant and
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Prospecting, Uncategorized
Every business aspires to grow—and to grow profitably. However, many organizations attempt expansion before they are adequately prepared, often leading to results opposite of what they intended. My first sales position was with a prominent foodservice company. My role was to sell food and food-related products to virtually any establishment requiring them. The market potential
Three (temporary) Reasons NOT to Grow Your Business Read More »
Uncategorized
Where Has All the Customer Service Gone? Over the past few years, one of the most noticeable declines across industries has been a decline in the quality of customer service. What was once considered the heartbeat of successful businesses now seems like non-consideration, leaving many customers frustrated and disillusioned. Recent years have been particularly difficult
Where Has All The Customer Service Gone? Read More »
Uncategorized
