Every business aspires to grow—and to grow profitably. However, many organizations attempt expansion before they are adequately prepared, often leading to results opposite of what they intended. My first sales position was with a prominent foodservice company. My role was to sell food and food-related products to virtually any establishment requiring them. The market potential

Where Has All the Customer Service Gone? Over the past few years, one of the most noticeable declines across industries has been a decline in the quality of customer service. What was once considered the heartbeat of successful businesses now seems like non-consideration, leaving many customers frustrated and disillusioned. Recent years have been particularly difficult